Shipping policy

Every item at Sawyer Creative Co. is made to order, so your order needs a little time with us before it ships. Here's what to expect.

Production time

Custom orders ship within 5–7 business days* of your order. If you choose our digitizing service, please allow one extra business day, counted from when you approve your proof. Business days are Monday through Friday, not including holidays.

Where we ship

We ship anywhere in the United States, including all 50 states, Washington, D.C., U.S. territories, P.O. boxes, and APO/FPO addresses. Orders to Alaska, Hawaii, and U.S. territories may take a few extra days to arrive.

Shipping rates

Standard Shipping: $12 flat rate on orders under $100.
Free shipping on orders of $100 or more.
Free local pickup is available for North Carolina and South Carolina customers in the Fort Mill, SC area. We'll send you the exact pickup location when your order is ready.

Delivery time

Standard Shipping usually arrives 3-5 business days after your order ships, on top of the production time above. Delivery times are carrier estimates, not guarantees.

Tracking

You'll get an email with your tracking number as soon as your order ships.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us within 24 hours of ordering and we'll update it. We aren't responsible for orders shipped to an incorrect address entered at checkout. If a package is returned to us as undeliverable, we'll contact you to reship it at your cost.

Delays

Weather, holidays, and carrier issues can sometimes slow things down. During busy seasons like November and December, please order early. Once your package is handed to the carrier, delivery times are out of our hands, but we're always happy to help you track it down.

Lost, stolen, or damaged packages

Once tracking shows your package was delivered, we can't replace or refund it if it goes missing. If tracking stalls or your package hasn't arrived after a reasonable time, email us and we'll help you file a claim with the carrier. If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right.